sellerMap

Empowering online reseller performance

See how resellers are representing your brand and actively manage any damaging activity via your E-com partners. Learn from the top performing sellers and identify competitor weakness.

Sheshine Lipstick, GenZ Ed.
Shop: BeautyStore
2.8
(2K)
Consensys - Rating - Star FullConsensys - Rating - Star FullConsensys - Rating - Star FullConsensys - Star Half SVGConsensys - Star Half SVG
10.5 USD
48.50
BeautyStore Rating Warning
2.9
Consensys - Demo Product -  Warning Sign
(2.3K)
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%of Sales
45.5%
megabeauty
Orientaly
first look
BFF/Ladi
omniwear
parisa
reSeller insights overview

Gain insights on how sellers represent your brand

  • In most cases manufacturers are not selling everything through their own stores – and brand ratings can suffer!
  • Seller deep dives show the key factors driving success / areas to improve with your own stores and re-sellers
  • Retailer specific topic analysis to see how sellers perform on areas like Delivery Speed, Damage, Customer Service and where clients should be taking action
  • We look at what sellers are Driving or Draining brand performance and where clients can get a competitive edge
  • 4P analysis at a seller level to really take charge of tactical success where it counts, at the store

1.Identify Re-Sellers impacting yourbrand rating

Consensys's AI platform automatically detects bad actors  negatively impacting overall brand rating across ecommerce platforms.

2.Identify Reseller Issues

Proactively identify root causes

Retailer specific topic analysis to see how sellers perform on areas like Delivery Speed, Damage, Customer Service and where clients should be taking action

Consensys - Tiki Logo
BESS Merchandize
3.65
(2K)
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Consensys - Warning Icon

"I ordered two boxes but received only a box. At 6/2 stated show shipped but till today 12/4 I still not yet received it. Complaint 3x, but no response."

Topic watched:
Delivery Speed
Wrong Product
Customer Services
received only a box
product
not received
Delivery
no response
services
actionable recommendation

Enhancing reseller performance with insights

Who is dragging down ratings
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

"At 6/2 stated show shipped but till today 12/4 I still not yet received it. Complaint 3 times for refund also no response."

Delivery Speed
Topic reduces Seller rating by 0.28 from 4.65
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

"OMG,I think I loss my thing. So long delivery and update shipping is wrong they put ninja after transfer to poslaju but never update their shipping."

Delivery Speed
Topic reduces Seller rating by 0.28 from 4.65
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

"Delivery was so so slow. Purchase on 6th, should get the item by 10th but didn't receive till today 18th. But suddenly get an email stated item was successfully delivered on 16th? Delivered to who? I didn't received any item that Can be proved via CCTV that none of courier are coming to my place on that day."

Delivery Speed
Topic reduces Seller rating by 0.28 from 4.65
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

"Ordered on 24th and haven't received till now!~.Same thing happened when i order last few month, thought you guys have improved . isyk..Im soooooo not happy"

Delivery Speed
Topic reduces Seller rating by 0.11 from 4.53
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

"I ordered two boxes but received only a box from ninja van ,I f email n called customer service, but still under investigate..."

Wrong Product [2.56* (12)]
Topic reduces Seller rating by 0.10 from 4.65
Consensys - Drill-down Analytics - Comprehensive +100 Topical Framework - Warning Testimonials

I order the image shown item, but i received the blue colour packing drypers, I feel cheated and disappointed this time.

Wrong Product [2.56* (12)]
Topic reduces Seller rating by 0.10 from 4.65
Both KiddieDepot and BESS play a role in Baby Diaper having a below average rating, due to poor delivery speed.
Delivery Speed rating seems to be variable between product. Some products having okay delivery speed while others are awful.
Topic: Delivery Speed
4.69*
(10.3K)
Category Average
Consensys - Thumb Up

"Super fast delivery! Ordered and complete payment yesterday and received the item today. Very recommended"

"Product received timely and good order"

"Fast delivery"

"Came right on time"

"Very fast delivery"

Consensys - Thumb Up

"No complaints from a quality point of view or the delivery. Happy in fact. The size however was a little misleading saying that it fit babies up to 5kg."

"The delivery just slightly out of my expectations, but acceptable."

"Satisfied with the product. However delivery was a bit slow. Probably due to 12.12 sale."

Consensys - Warning Icon

"The delivery process takes a week, to be improved further."

"Well received. Only the delivery service too bad."

"It is very slow delivery but i think maybe due to short of stock. Anyway, goods received in good condition."

Consensys - Thumb Down

"Have not received item till today since ordering on 13/12/2017"

"Did not received"

"Late delivery.. I was quite disappointed"

Consensys - Thumb Down

"Very much delayed and courier service bluffed for delivery."

"The estimated date is until 6th feb. But now still not yet shipped."

"I have wait for few weeks"

"I've placed order on 6/2/2018 but today 12/2/2018 there is still no news about delivery. "

5 stars
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Are usually exclusive to delivery speed. It can really boost your ratings if you delight on speed!

Moderate Rating

Moderate ratings tend to tie other topics into debate. Either good product, poor delivery or good delivery, poor product.

1 stars
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Reviews tend to be poor experiences with delivery speed. High percentage about product not delivered at all: Another key reason to ensure happiness on Delivery Speed (232 is too many!)

Trusted by leading brands and retailers

“Consensys e-com market share data service has helped us illuminate our position for a specific e-com universe across Indonesia.The additional data points provided as part of ShareTrack have been very helpful in our e-com strategy as we look ahead in this growth channel."
Narul Ginting — Digital Business Manager, Shell Indonesia
“Consensys ShareTrack has allowed us to understand and track our market share for our key categories across multiple e-com sites and markets. Finally, an e-com market share provider that is clear and transparent on the data detail behind the number.”
Sagar Phadke — Director, Global Strategic Insights & Analytics, Johnson & Johnson
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"Consensys ShareTrack is really a useful tool as part of the overall research picture. Not only are we able to compare our performance against our competitors we can look back many years.”
Nguyen Huu Phuc // Founder and CEO
"Consensys ShareTrack is really a useful tool as part of the overall research picture. Not only are we able to compare our performance against our competitors we can look back many years.”
Nguyen Huu Phuc // Founder and CEO

What will ecommerce review data teach you?

  • In-depth brand insights
  • Optimization opportunities
  • Brand performance visibility
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